About Us

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Who We Are

Dream BPO is a U.S.-based business process outsourcing partner with a high-performing support from our expert team. We specialize in telemarketing, e-commerce, and customer support—bringing together global reach and local insight to help brands scale smarter and serve better.
What Sets Us Apart
We deliver a unique blend of cultural insight, agility, and cost-effective service, driving real results. Our team is dedicated to enhancing experiences through our expertise and personalized approach.

Mission

To empower businesses with high-impact outsourcing services, delivering agile, human-centered solutions that drive success. We provide expert support in telemarkeing, e-commerce, and customer support, levering our global talent pool to create tailored solutions.

Vision

To become a global leader in customer engagement solutions—where excellence, empathy, and innovation meet to power the world’s most trusted brands.

Our Values

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[dsm_icon_list list_space_between="8px" _builder_version="4.27.4" _module_preset="default" global_colors_info="{}"][dsm_icon_list_child text="Integrity" font_icon="||fa||900" icon_color="#028a0f" icon_font_size="28px" _builder_version="4.27.4" _module_preset="default" text_font_size="18px" global_colors_info="{}"][/dsm_icon_list_child][dsm_icon_list_child text="Innovation with Purpose" font_icon="||divi||400" icon_color="#028a0f" icon_font_size="28px" _builder_version="4.27.4" _module_preset="default" text_font_size="18px" global_colors_info="{}"][/dsm_icon_list_child][/dsm_icon_list]

[dsm_icon_list list_space_between="8px" _builder_version="4.27.4" _module_preset="default" global_colors_info="{}"][dsm_icon_list_child text="Agility & Adaptability" font_icon="||fa||900" icon_color="#028a0f" icon_font_size="28px" _builder_version="4.27.4" _module_preset="default" text_font_size="18px" global_colors_info="{}"][/dsm_icon_list_child][dsm_icon_list_child text="Continuous Learning" font_icon="||fa||900" icon_color="#028a0f" icon_font_size="28px" _builder_version="4.27.4" _module_preset="default" text_font_size="18px" global_colors_info="{}"][/dsm_icon_list_child][/dsm_icon_list]

Our Foundation

Dream BPO was founded on the belief that exceptional service knows no borders. We're driven by a purpose to deliver world-class solutions that empower business to successed. Our commitment to long-term client success guides everything we do.

Our Team

Meet Our Leadership

Led by a seasoned U.S. and New Zealand-based executive team, Dream BPO brings decades of experience in customer success, sales, and operations. Our leaders believe in hands-on partnership and empowering every team member to thrive.

Jocard Castillon

CEO

New York
inquiry@dreambposolutions.com

Joan Thomas

COO

New Zealand
admin@dreambposolutions.com

Jean Arbas

CFO

New Zealand
billing@dreambposolutions.com

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