About Us
Who We Are
Dream BPO is a U.S.-based business process outsourcing partner with a high-performing support from our expert team. We specialize in telemarketing, e-commerce, and customer support—bringing together global reach and local insight to help brands scale smarter and serve better.
What Sets Us Apart
We deliver a unique blend of cultural insight, agility, and cost-effective service, driving real results. Our team is dedicated to enhancing experiences through our expertise and personalized approach.
Mission
To empower businesses with high-impact outsourcing services, delivering agile, human-centered solutions that drive success. We provide expert support in telemarkeing, e-commerce, and customer support, levering our global talent pool to create tailored solutions.
Vision
To become a global leader in customer engagement solutions—where excellence, empathy, and innovation meet to power the world’s most trusted brands.
Our Values
- Client Commitment
- Excellence in Execution
- Integrity
- Innovation with Purpose
- Agility & Adaptability
- Continuous Learning
Our Foundation
Dream BPO was founded on the belief that exceptional service knows no borders. We’re driven by a purpose to deliver world-class solutions that empower business to successed. Our commitment to long-term client success guides everything we do.
Our Team
Meet Our Leadership
Led by a seasoned U.S. and New Zealand-based executive team, Dream BPO brings decades of experience in customer success, sales, and operations. Our leaders believe in hands-on partnership and empowering every team member to thrive.

Jocard Castillon
CEO
New York
inquiry@dreambposolutions.com

Joan Thomas
COO
New Zealand
admin@dreambposolutions.com

Jean Arbas
CFO
New Zealand
billing@dreambposolutions.com

