About Us

People-Powered. Results-Driven.

Who We Are

Dream BPO is a U.S.-based business process outsourcing partner with a high-performing support from our expert team. We specialize in telemarketing, e-commerce, and customer support—bringing together global reach and local insight to help brands scale smarter and serve better.
What Sets Us Apart
We deliver a unique blend of cultural insight, agility, and cost-effective service, driving real results. Our team is dedicated to enhancing experiences through our expertise and personalized approach.

Mission

To empower businesses with high-impact outsourcing services, delivering agile, human-centered solutions that drive success. We provide expert support in telemarkeing, e-commerce, and customer support, levering our global talent pool to create tailored solutions.

Vision

To become a global leader in customer engagement solutions—where excellence, empathy, and innovation meet to power the world’s most trusted brands.

Our Values

  • Client Commitment
  • Excellence in Execution
  • Integrity
  • Innovation with Purpose
  • Agility & Adaptability
  • Continuous Learning

Our Foundation

Dream BPO was founded on the belief that exceptional service knows no borders. We’re driven by a purpose to deliver world-class solutions that empower business to successed. Our commitment to long-term client success guides everything we do.

Our Team

Meet Our Leadership

Led by a seasoned U.S. and New Zealand-based executive team, Dream BPO brings decades of experience in customer success, sales, and operations. Our leaders believe in hands-on partnership and empowering every team member to thrive.

Jocard Castillon

Jocard Castillon

CEO

New York
inquiry@dreambposolutions.com

Joan Thomas

Joan Thomas

COO

New Zealand
admin@dreambposolutions.com

Jean Arbas

Jean Arbas

CFO

New Zealand
billing@dreambposolutions.com